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FAQ's

Frequently Asked Questions


1. What is your policy on returns?
2. How do I return items to you?
3. When can I contact Field & Pheasant Ltd?
4. Can I track my parcel?
5. Which delivery companies do you use?
6. How do I take advantage of any promotional codes?
7. What are your delivery charges and time-scales?
8. If I send an item as a gift, will the prices be displayed on the invoice?
9. Can I change my delivery address?
10. Can I add an extra item to my order?
11. Can I choose a different delivery address to the billing address?
12. Can I order items to be sent outside the UK?


1. What is your policy on returns?

In the unlikely event that a parcel arrives damaged or faulty please contact us by email at hello@fieldandpheasant.co.uk so we can arrange a replacement, exchange, or refund for you.


If you wish to return an item we need to receive it back within eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us,please ensure you package your return to prevent any damage to the items or boxes.


With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Field & Pheasant Ltd

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done via email at hello@fieldandpheasant.co.uk. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Please note that it can take up to 21 days to process a return.

2. How do I return items to you?

Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

All returns are to be sent to: 1 Joyce Terrace, Ushaw Moor, Durham, DH7 7PP

3.When can I contact Field & Pheasant Ltd?

You can contact us at any time via email at hello@fieldandpheasant.co.uk and we will do our best to get back to you as soon as possible.

4. Can I track my parcel?

You can track your order by using the parcel number which you will receive once your order has been dispatched.

5. Which delivery companies do you use?

We use Hermes and UKMail for our deliveries services.

6. How do I take advantage of any promotional codes?

If you have a Promotional Code you simply enter the code at the checkout stage and this will calculate any discount at that time. Please not that only one promotional code can be used at any one time and these do not apply during Sale periods or on any products that have already been discounted.

7. What are your delivery charges and time-scales?

Delivery is calculated on the approximate weight of the item and the packaging, based on Hermes delivery rates.  All deliveries are standard delivery which we estimate between 3-5 working days. If you require an urgent delivery, please contact us at hello@fieldandpheasant.co.uk and we will do our utmost to help.

8. If I send an item as a gift, will the prices be displayed on an invoice?

All invoices are electronic; therefore there is no referral to price within the parcel.

If you wish to add a personal note, please add this to the notes or contact us and we are happy to personally write your message.

9.Can I change my delivery address?

Once an order has been dispatched we are unable to change the delivery address, however if the delivery address is to be change within the timeframe that the order has been placed, but before delivery we are happy to accommodate wherever possible.

10. Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please contact us to check and so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons

11. Can I choose a different delivery address to the billing address?

Yes it is possible to choose a different delivery address to billing address.

12. Can I order items to be sent outside the UK?

Please contact us for details and we will try and accommodate your needs as best as we can.