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Terms and Conditions

These terms & conditions cover this website, found under the www.fieldandpheasant.co.uk, as well as any emails and any other associated promotional activity.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact hello@fieldandpheasant.co.uk before placing an order with us. 

By placing an order through our website you are making an offer to Field & Pheasant Ltd to purchase the goods outlined in your order, clearly stating items you have ordered and prices.

When you place an order, we will require your name, email address, payment details, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

-If the product you ordered is out of stock.
-We are unable to authorise your payment.
-If it is identified that there is a product description or pricing error.
-If customers do not reach any order criteria outlined in the Terms & Conditions.
-If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Please note that if you are paying by post, on rare occasions items may sell out whilst the monies are being cleared. Where this occurs, we will reissue a full refund. 

Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48hours to respond. Failure to do so will result in your order being cancelled.

Field & Pheasant Ltd reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Field & Pheasant website.

When placing an order you will be added to our email list. However should you wish to not receive mailings, please inform us by email at hello@fieldandpheasant.co.uk and we will remove you from our Mailing list.

International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

Website Product Pricing & Descriptions

Every product bought is sold subject to its product description.All sizes are approximate and in centimetres, slight variations in size and colour may occur due to the handmade nature of some of our products.

 Field & Pheasant Ltd products are for DECORATIVE USE ONLY AND ARE STRICTLY NOT TOYS. DUE TO THE RISK OF CHOKING FROM SMALL PARTS THESE ITEMS ARE NOT SUITABLE FOR CHILDREN UNDER 36 MONTHS.

Field & Pheasant Ltd reserves the right at our discretion to refuse to supply Goods.

We do not supply wall fixings and screws

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted.

Faulty Goods 

If a product arrives faulty we will replace it. This guarantee does not cover items misused or abused. In case of faulty goods please contact us. Goods should not be returned to Field & Pheasanr Ltd without prior agreement. All agreed returns should be packed correctly and returned to Field & Pheadant Ltd detailing the returns. Only Goods in their original packaging will be credited.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior to despatch, please contact us at hello@fieldandpheasant.co.uk.

Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Items Not Received

If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email and must be received back within 7 days.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact us by email at hello@fieldandpheasant.co.uk so we can arrange a replacement, exchange, or refund for you.

If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within fourteen days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.

We are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the fourteen day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Field and Pheasant Ltd.

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done via email at hello@fieldandpheasant.co.uk. You will then need to return the whole order to us, at your own expense, if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Promotions

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid during Sale Periods, on items in our Sale or on any gift vouchers. All promotional codes remain the property of Field & Pheasant Ltd and we reserve the right to stop or remove a promotion at any time without prior warning. 

Privacy

Our Privacy Policy can be found on our  Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. 

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS:

Field & Pheasant Ltd.

1 Joyce Terrace, Durham, DH7 7PP

Registered in England and Wales No.10135272